Our job is risky especially when you work at the cashier because a mistake is only seen days later.
Service consultant (Current Employee) – Northam, Limpopo – 23 November 2017
Assisting clients is the most enjoyable part of my job, I get to become their shoulder to cry on at that moment but it can also be sad when a client leaves your desk without having their problems solved. We work in a mining environment, my job becomes hard when I get a client who does not understand every word you are saying. In the years I have worked here, I have learned that we are all different, I have learned to respect everyone that walk into our doors and I have learned to peform well under pressure, I have learned that the client will always come first.
Branch Manager (Former Employee) – Tokai – 21 November 2017
Manage administration of branch Manage sales target of branch Manage client servicing Sales of Banking products Manage profit through income statement Obtain new business opportunities Manage investments Coach staff Loan analysing
SERVICE CONSULTANT (Former Employee) – Durban, KwaZulu-Natal – 15 November 2017
We break down targets to daily targets to be driven on a daily basis with each client interaction or phone call made to a client. While we drive targets, we also ensure that we pit the client first by providing them with products relevant to them.
We also ensure that our service is on standard from the time the client enters the branch to the time they actual leave.
bank teller (Former Employee) – Pretoria, Gauteng – 14 November 2017
great exposure for my career it develops me a lot in terms of experience & working under pressure to produce results. meeting different clients and talk to them was a great time for me explaining different products we are having as an organisation and benefits of having it.
Sales Consultant and Cashier (Current Employee) – Florida, Gauteng – 11 November 2017
Support is not so reachable as clients hold you hostage for their monies being blocked and it take time for rhe call centre people who authorise certain things to understand your position with a client
Service Consultant (Current Employee) – Pretoria, Gauteng – 10 November 2017
The is never a dull day at Capitec Bank, due to the diverse workload or duties you are bound to learn something. Everyday is challenging on its own, from our managers down to the CSC (Client Service Champion)and ATM assistant. See what most people don't realize is that continuous challenges grooms you to be perfect. From Client service, sales, marketing, Capitec Bank shapes you into a solid. Frankly if i was a business owner myself i would surely target their employees. Day by day you experience new payslips, new policies, new clients, different complains, fraud checks etc. Its the hard part of the job but in all honesty, you don't stop learning.
Branch Manager (Former Employee) – Vryburg, North West – 16 October 2017
A typical day at work would be pre -planned the previous as to what needs to be done in the particular day, but you will also have the adhoc things like customer complaints that will take priority and what is left in that day to complete you can continue with the days tasks, if you don't get to everything you will plan for it for the following day.
I have learned that one must plan to work and most importantly , work the plan.
There is a common objective in place, and every manager with his dfiferent management style with get to it in their own way. Some will give you the neccesary training and support, get your buy in , will make sure, you know what is expected off you and allow you the platform to do your job. others on the other hand will micro manage you to the bone.
The culture is to focus on the people and create a healthy work environment.
The hardest part of the job was how to acquire new clients monthly, based upon the town and area you found yourself in, so basically you had to know the client base and their specific needs and how our product offer could meet that need to achieve ones objective.
The most enjoyable part of the job is the constant for growth, so one will not become board in position
Service Consultant (Current Employee) – Tembisa, Gauteng – 15 October 2017
We have our morning meetings for 15min. 8am sharp we are at our desks serving clients. One break in a day (lunch) for an hour and NO tea breaks in between. We check filing when there are no clients, sales and telemarketing campaigns when there are no clients. Write down every client's name set up as a data base for missed opportunities and do follow ups as per company request. At the end of the day we collect all documentation for filing purposes and we head home after 6pm. What we learn is a lot of patience goes a long way. Listening attentively to a client and their needs and we will be able to provide them with the solutions that they need at the time.
The hardest part of the job is having outside management tell you what to do, when and how when they've had little experience working around the clock with difficult clients as well as changing all systems which we are only starting to get used to then we'd have to get to know a new system and make it work before clients would get suspicious.
The enjoyable part of working here is working with a team that understands that one vision and multiple hands and minds can push targets and a vision to its fullest potential.
Service Consultant (Current Employee) – Polokwane, Limpopo – 29 September 2017
great company to work at. It's fast paced, competitive, always changing. The culture is what makes this company and is enjoyable. The down side is the hours needed to be successful, work/life balance, and for some roles extensive travel.
Service Consultant (Former Employee) – Johannesburg South, Gauteng – 28 September 2017
Capitec Bank is an average company that is willing to give best to their employees but I think they should focus on they management structure in branches, but never the less from the company I learnt a lot from putting the client first and serving to the best of your ability and always require assistance when you need it