Great working exeperience
Graduate Intern (Former Employee) – Durban, KwaZulu-Natal – 22 October 2016
I was mostly stationed at the reception even though I did both administrative and reception duties. Spending most of the time at the reception was a great learning experience. It help to test and enhance my communication skills. It equipped and advanced my emotional intelligence especially when dealing with unhappy customers.
Even though I was a Graduate, but my manager kept on trusting me with more responsibilities, carrying more demanding tasks like preparing documents for corporate accounts payments, capturing performance agreements. Such activities helped to improve my project management and organizing skills. At times I would be given a task I have not done before which required me to consult with my co-workers for guidance and coaching.
Furthermore, these tasks were the most-value adding activities as they provided a platform to work as a team and afford me with an opportunity to learn from senior co-workers. The most interesting part was seeing how they coped and handled difficult and time bound tasks, how they prioritized and creatively improvised to get the job done.
The most difficult part was when I had a lot of walk-in customers who would come from afar, queue in the line for long, and then our networks go down. Even though we had a way of taking their details/ referring them to other departments that fall under the same unit as us, it was still hard to accept that I could not help them because of network/server being down.