Writing community newsletters, progress reports, logging supporter communications on the software, proof of magazine editorials and submitting supporter communications. Attending Senior Management Meetings and supporting officers with their work loads.
I learned donor retention, supporter services, human rights approaches, managing cross cultural teams and dealing with various and evolving partner organizations with different leadership and management styles.
Management improved in the area of agency management, donor contractual obligations and etiquette for different societies. Working in the context of a team with co-workers involves setting work schedules, agreeing on deadlines and offering support.
The hard part was having deliverables from teams that do not necessarily report to you. It is not so easy.
The most enjoyable part of the job was traveling all over the world to meet partners, colleagues, communities and supporters