I’m internationally certified as a CRM specialist which entails extensive skills on business reporting services, Business Process and aligning business strategy within an ERP methodology, which makes me a lead in business improvement by enhancing the core requirements of any business to reach its objectives and thus I have intense report generating skills and management skills. With eight years’ experience as a Business Process Analyst and a CRM Consultant, I have developed extensive skills in business process analysis and business requirements engineering. My strengths lie in identifying and analysing key issues based on thorough research, improving processes and developing business strategy in line with IT market developments, policies and trends.
I have been responsible for identifying key commercial and operational issues and developing effective business solutions. Most notably, as a Project Lead, I have successfully implemented a new CRM system successfully for over 600 users.
My current position has made me an especially effective communicator. I am adept at dealing with a wide range of stakeholders, conveying business needs to technical teams and presenting my analysis and recommendations to executives.