Productive and "vibey" work place
Client Services Consultant (Former Employee) – Cape Town, WC – 14 August 2014
Allan Gray was a great company to work for, hence me being there for over 10 years.
My duties within the company changed as I fulfilled different positions whilst being there. My main responsibility was building relationships with clients and financial advisers. Seeing to their needs by providing product information or marketing material. Assisting with transactions telephonically or online. As the company expanded, so did my knowledge of the company, their products and the legislation.
Management in certain departments it could have better. In a role of management one expects leadership. Situations where management is able to take leadership, control and address the issue(s) upfront and honestly before it festers.
My last position was within Call Center where I worked for the past two years. I worked in an open plan environment and being part of a busy call center environment one does not have the time to get acquainted with all of one's colleagues.Those that I got to know or sat close to, I built good and lasting relationships with.
The hardest part of the job was not being able to get up and move when needed. Being in an extremely busy call center permission was always needed.The interaction with the clients I enjoyed thoroughly where I was able to do what I do best, being assisting and providing exceptional client servicing.
Knowledge of products / legislation
Extremely fast pace where one feel you chasing numbers.