Amazon.com Employee Reviews

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2,0
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Benefits decent, Hours horrible and Advancement selective
CSNA Digital Associate (Current Employee) –  Cape Town, Western Cape22 April 2019
Culture dies away after Training, Hours horrible as you typically don't have a life unless you're in a day shift. Benefits are decent however pay is decent only if you're in a higher position or constantly work overtime when available i.e L3. advancement opportunities available however very selective and depends on who you know and if they like you to progress. Expectations are very high meaning that any given time you have to make sure the customers satisfied as you can be chucked out of the door over a customer since it's the most customer centric company. Workers aren't supported most of the time and you don't have a say when it comes to that. Decent place to get bread when you don't have it but once something better comes up, go for it instead of this place.
Pros
Benefits i.e Medical Aid and provident fund
Cons
Unsociable hours and horrible shifts
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5,0
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Fun and Awesome!!
Customer Service Associate (Current Employee) –  Cape town, SA18 April 2019
Grat place to work, with so many benefits... It's a chilled environment, you get to meet new faces everyday. The food, the culture, the love amongst everyone, too awesome!
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5,0
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Very rewarding but managed badly
IT Specialist (Former Employee) –  Cape Town, Western Cape15 April 2019
In my last/third year at Amazon, a new manager was put in charge of our department. She was the wrong person for the job, unfortunately.
She micromanaged seasoned staff even though she wasn't tech savvy.
Pros
Free popcorn
Cons
Long hours
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2,0
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No control over your life.
Customer Service Digital Associate (Current Employee) –  Cape Town, Western Cape9 April 2019
The shifts kills your body, you're always tired. They allocate 18 days paid leave for the year, but never approve it. You have to be a good modern day slave. Best believe there is always someone looking over your shoulder to get you fired at any cost. Also, if you are Christian and would like to use the prayer rooms, the muslim associates will always complain. It is so stressful and strenuous that more than 90% of people leave the company within 3 months.
Pros
Young people environment and good medical aid.
Cons
Your life is over as they control you.
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5,0
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Fun place to work just difficult to get used to their shifts
Customer Service Associate (Former Employee) –  Cape Town, Western Cape3 April 2019
I loved working for Amazon and would recommend the company to my friends and family.

The working hours are the only thing that is a problem, e.g. 06:00 pm - 05:00am for four days or 06:00pm-03:00am for five days.
Pros
Free coffe and tea with milk; shift allowance; free medical aid.
Cons
Working hours are usually outside your normal working hours.
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5,0
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Productive and awesome workplace
Retail Consumer Associate (Former Employee) –  Cape Town, Western Cape29 March 2019
It is fun and the managers are always checking up on the employees. When the performance is low there is a 1 on 1 with the manager on improving your performance. You are always energised and happy to work at Amazon.
Pros
everything
Cons
long hours
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5,0
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Fun working environment
Customer Service Agent (Former Employee) –  Cape Town, Western Cape27 March 2019
Amazon is one of the companies that makes sure that their employees are fully trained and should they see that their employees need extra help, it is always accessible and available at all times.
Pros
Free transport
Cons
Graveyard hours
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3,0
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Difficult and challenging
Trainer/Facilitator (Former Employee) –  Cape Town, Western Cape22 March 2019
Due to all the changes from management, the Amazon environment has become more volatile and not as easy to get used to.

Over the past 3 years the company has moved from focusing on there employees well being not solely focus on the business growth.
So the turnaround time for people staying leaving has been shorted.

They have lost a lot of tenured staff due to all the bad changes.
Pros
None
Cons
Long hours, less pay
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4,0
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Fun and Fast Paced
Resolutions Specialist Customer Service Associate (Former Employee) –  Cape Town, Western Cape13 March 2019
Get to work on time, get to work on time, get to work on time.
Punch in and out with your badge and dont be late for your shift, and never ever be sick.
Don't complain and don't stand out, you need to get in and out and just do your job.
Pros
transportation home
Cons
time management, no advancement
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4,0
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Good place
Customer Service Agent (Current Employee) –  Western Cape10 March 2019
This is a good place to work at. It could do with a bit of management training as a lack of this affecta the company as well as the agents under the managers
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5,0
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Comfortable
Selling Partner Support Supervisor (Current Employee) –  Cape Town, Western Cape8 March 2019
The environment is very comfortable, there is no dress code, so most people come to work wearing a t-shirt, shorts and flip-flops. Every day is day one, this is the motto and is very true. Working here is a lot of fun as there are often competitions, such as dressing up. You learn a lot of values here and there is opportunity to grow within the company by working hard.
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3,0
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Fun workplace
Seller Support Associate (Current Employee) –  Cape Town, Western Cape4 March 2019
The atmosphere could be a lot of fun.
Various learning opportunities are provided depending on business needs.
There is no dress code, which creates a casual work environment.
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4,0
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Few growth Oppurtunities
Technical Account Manager - Catalogue Team (Current Employee) –  Cape Town, Western Cape28 February 2019
My time at Amazon in Cape Town has been an adventurous experience.

I have completed many roles with the Seller Support and one particularly was the Shipment investigation team.

This investigation team assisted Sellers locate missing units and if not found, completed reimbursement up to the value of £2500. Depending of how well you are audited, your reimbursement level was rewarded with a higher reimbursement level.

I had found that my sharp eye and articulate breakdown of an investigation was surprising which has lead from strength to strength.
Pros
Fun work space at times
Cons
Long hours, no growth oppurtunities.
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5,0
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Productive, great and fun workplace.
Account Change Specialist (Former Employee) –  Cape Town, Western Cape26 February 2019
Working for Amazon was one of the great achievements. A typical day at work, handling phones, resolving customer issues over the phone and through the software designed to resolve customer issues was just one of its own and assisting customers from America and around the world was a bonus, you get to learn so much, from attitudes to behaviors and how one can handle people who vary so much in our cultures. The hardest part of the job is dealing with old people. It's not even hard but time consuming as one needs to assist these old people no matter the fact that they cannot use a computer but as a company that is customer centric one needs to ensure that the customer issue is resolved. The most enjoyable and motivating part is that the workplace offers skills, one is given a skill based on their abilities.
Pros
Good pay rate an hour.
Cons
Unfavorable shifts
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3,0
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Productive and fun
Customer Service Associate (Former Employee) –  Cape Town, Western Cape19 February 2019
Fueled by loads of coffee and a continuous stream of telephonic chatter, I would deal with online queries and complaints / compliments. The environment was very easy-going and relaxed but below the easy atmosphere was a firm and controlled dedication to duty, carefully monitored by our supervisors and managers.
I learned to be diligent and more focused.
Working rotational shifts was the most difficult aspect of this position but I thoroughly enjoyed working there.
Who wouldn't want to work in a place where pajamas and slippers are acceptable work attire!
Pros
Easy dress code, Free coffee, Free transport.
Cons
Shifts.
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4,0
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Fun and productive work environment
Customer Service Consultant (Former Employee) –  Cape Town, Western Cape17 February 2019
I enjoyed myself working at Amazon. Great culture, supportive colleagues. Always available to assist when needed. Benefits of being picked up for the early morning shifts and being dropped off at home on late shifts.
Pros
Friendly staff, supportive colleagues
Cons
Early morning shifts
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3,0
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Productive
Customer Service Associate (Former Employee) –  Cape Town, ZA14 February 2019
Has become very unfair n biasist management selection.
Wages n salaries has dropped.
Ranking levels has been removed n therefore no structure on seniors to executives
Pros
Free transport
Cons
Wages and salaries too low, management selection unfair.
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2,0
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Good company but management is bad.
TCSA Core Amazon Web Services (Current Employee) –  Cape Town, Western Cape12 February 2019
At AWS you work at your own pace , no one chases after you to work and the work place is good. There's pool and nice lounge are to relax. There's a coffee machine , free cooldrinks and monthly lunches.

The hourly rate is good but there is no bonus or incentive, You make extra cash by working overtime.

It's a nice place to gain experience however, the job security is not good as people get dismissed quickly for perfomance. At AWS you're measured by customer ratings (five star ratings) which is out of your control most of the time because the customers use emotions to rate. So this determines your job .

The management is bad, most of them they're clueless and don't know what they are doing. You can't rely on management for mentoring and development. The management is also not transparent and trust worthy, so you have to self manage.

There is not much growth aswell, so getting promoted to a bigger role or getting a better position is really scares.
Pros
salary, free food, work pace
Cons
management, no bonuses, job security
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3,0
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Simple but lonely
Customer Service Representative (Current Employee) –  South Africa11 February 2019
Working for the Virtual contact Services has advantages and disadvantages. It requires a lot of self discipline and ability. It can be very lonely. The shifts are varied which can fit most life styles although because you work in the US market the shifts generally start anytime from 2pm onward and end around 7am depending on the shift you are allocated. There are 4 day work weeks and 5 day workweeks, 40 hours per week
Pros
Medical aid, Paid internet
Cons
Lonely, difficult customers, difficult required stats, not much room for advancement
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5,0
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Growth
Resolution specialist (Current Employee) –  Cape Town, Western Cape31 January 2019
Amazon is a great company to work for with its diverse culture and salary benefits.

The staff at amazon is very friends and the environment is safe and secure.
Cons
long hours
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Overall rating

3,6
Based on 32 955 reviews
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3,3Work/Life Balance
3,7Salary/Benefits
3,2Job Security/Advancement
3,2Management
3,4Culture