Amazon.com Employee Reviews

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3,0
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Productive
Customer Service Associate (Former Employee) –  Cape Town, ZA14 February 2019
Has become very unfair n biasist management selection.
Wages n salaries has dropped.
Ranking levels has been removed n therefore no structure on seniors to executives
Pros
Free transport
Cons
Wages and salaries too low, management selection unfair.
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2,0
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Good company but management is bad.
TCSA Core Amazon Web Services (Current Employee) –  Cape Town, Western Cape12 February 2019
At AWS you work at your own pace , no one chases after you to work and the work place is good. There's pool and nice lounge are to relax. There's a coffee machine , free cooldrinks and monthly lunches.

The hourly rate is good but there is no bonus or incentive, You make extra cash by working overtime.

It's a nice place to gain experience however, the job security is not good as people get dismissed quickly for perfomance. At AWS you're measured by customer ratings (five star ratings) which is out of your control most of the time because the customers use emotions to rate. So this determines your job .

The management is bad, most of them they're clueless and don't know what they are doing. You can't rely on management for mentoring and development. The management is also not transparent and trust worthy, so you have to self manage.

There is not much growth aswell, so getting promoted to a bigger role or getting a better position is really scares.
Pros
salary, free food, work pace
Cons
management, no bonuses, job security
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3,0
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Simple but lonely
Customer Service Representative (Current Employee) –  South Africa11 February 2019
Working for the Virtual contact Services has advantages and disadvantages. It requires a lot of self discipline and ability. It can be very lonely. The shifts are varied which can fit most life styles although because you work in the US market the shifts generally start anytime from 2pm onward and end around 7am depending on the shift you are allocated. There are 4 day work weeks and 5 day workweeks, 40 hours per week
Pros
Medical aid, Paid internet
Cons
Lonely, difficult customers, difficult required stats, not much room for advancement
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5,0
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Growth
Resolution specialist (Current Employee) –  Cape Town, Western Cape31 January 2019
Amazon is a great company to work for with its diverse culture and salary benefits.

The staff at amazon is very friends and the environment is safe and secure.
Cons
long hours
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5,0
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Fun and friendly environment
Customer Service Agent (Former Employee) –  Cape Town, Western Cape31 January 2019
One of the best companies I have worked for, management is excellent and the people are friendly, there are many benefits such as life cover pension fund, and also free transport home for night shift workers.
Pros
Many benefits
Cons
Very long hours and mostly night shift
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2,0
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Solid 5/10
Technical Customer Service (Current Employee) –  Cape Town, Western Cape27 January 2019
Things change very fast and you need to adapt to change quite well.
I love how customer oriented the company is. Pay is good. Transport is free for unsociable hours. Shift hours are long. I work 11-hour shifts. Work to life balance is bad due to the shift schedule
Pros
pay and transport
Cons
hours - life and work balance
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5,0
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Fun workplace and good salary
Customer Service Associate (Former Employee) –  Cape Town, Western Cape27 January 2019
Fun environment working with many young people, mostly students.
Attire is very casual and comfortable (can wear a onesie)
Transport was provided.
Diverse culture.
Pros
Medical Aid, good salary, transport
Cons
night shift, awkward hours
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5,0
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Trabajo en Amazon en Kindle Direct Publishing
CSES Senior Associate en KDP Amazon (Current Employee) –  Sud-Africa24 January 2019
Monitoreo y asistencia general al Departamento de KDP en Ingles y castellano
Pros
Multi-cultural
Cons
Ninguno
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5,0
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It’s a nice place to work
FULFILLMENT ASSOCIATE (Current Employee) –  1551 worldwide blvd17 January 2019
The pay is good. The benefits are okay. It’s located in Hebron KY it’s on a bus route and they ensure transportation for overtime. Definitely would recommend to other people
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4,0
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Great company with great values
Amazon - Customer Service Associate (Current Employee) –  Cape Town, Western Cape17 January 2019
Things change very fast and you need adapt to change quite well.
I love how customer oriented the company is. Pay is good. Transport is free for unsociable hours. Shift hours are long. I work 11 hour shifts. Work to life balance is bad due to the shift schedule
Pros
pay and transport
Cons
hours - life and work balance
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4,0
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Fun workplace
Customer Service Consultant (Former Employee) –  Cape Town, Western Cape16 January 2019
Dress up days making it fun for stuff lots of activities people are fun very helpful and assisting coaches motivate you to do better on a daily basis.
Pros
Free transport popcorn and fruit
Cons
Long hours
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5,0
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Extremely fun and productive working place. Their employees are treated like family and everyone is treated the same.
Retail generalist (Former Employee) –  Cape Town, Western Cape11 January 2019
Amazon is an amazing company. Their environment is extremely lively and upbeat. Everyone is hard working and they are always pushing us to achieve our goals in the best way. The take you believe in yourself and made you dream to achieve more than what you already have been achieving.
Pros
Free popcorn, lively team leaders and staff
Cons
None
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5,0
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N/a
Customer Service Associate (Former Employee) –  Cape Town, Western Cape5 January 2019
Working for Amazon was amazing, the culture alone makes anyone want to stay there and grow.

However, because of management, this wonderful experience was basically torn apart for me.
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4,0
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Easy job
Customer Service Associate (Current Employee) –  Cape Town, Western Cape26 December 2018
Easy job , good money . But can become easily comfortable and get stuck . There are growth opportunities but it us based on who you know , they cover it up real good though.
Pros
Good money
Cons
No job satisfaction
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5,0
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Productive
James Harms-Manager (Former Employee) –  Cape Town, ZA19 December 2018
A typical day at work would be just arriving and having a few minutes to set up and would have to take calls.

I learned a lot more time management personally , more patience as well as upped my customer service skills.
Workplace very fun and trendy.

Hardest part of the job was only working night shift and occasionally weekends. As well as not always knowing how to handle difficult customers over the phone or not knowing what their issue is about.

Most enjoyable part of the job was definitely the people I worked with, everyone was always in a good mood and helpful, also the shift I worked I was picked up and dropped off at work everyday which was very convenient
Pros
Free transport depending on the shift
Cons
Working night shift
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4,0
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Great compan
Senior customer service agent (Former Employee) –  Cape Town, Western Cape12 December 2018
Great company and family environment. Always warm and welcoming and the growth opportunities are great. From the minute you start until the minute you leave its a great energy
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3,0
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Good culture
Goodreads Expert (Former Employee) –  Cape Town, Western Cape9 December 2018
Work started early
Good team spirit
Multiple chances to learn about different roles
Good relationships between employees
Lots of teambuilding activities and motivations
Pros
Medical aid and pension
Cons
Long hours, no growth opportunities
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5,0
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Educational and Valuable
Customer Service Agent (Former Employee) –  Cape Town, Western Cape6 December 2018
During my time at Amazon, I gained valuable Customer Service skills.

A typical day at Amazon involved engaging with customers via telephone and email, and working individually and as a team in order to provide excellent customer service.
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1,0
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Amazon Web Services - Unfair Company To Work For.
Technical Customer Service Agent (Former Employee) –  Cape Town, Western Cape4 December 2018
Amazon Web Services a company of Amazon.com have 99% white managers at AWS. All managers are hired because of color of their skin. Incompetent leaders
Pros
Free lunches and drinks
Cons
You can be fired unfairly anytime
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4,0
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Fun environment
Snr Workflow Analyst (Current Employee) –  Cape Town, Western Cape3 December 2018
Good company to work for with lots of personal growth potential. Company encourages creative thinking and I've had to think outside the box to resolve most of the day to day situations I encounter.
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Overall rating

3,6
Based on 31 086 reviews
59,3 K
49 K
37,3 K
22,8 K
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Ratings by category

3,3Work/Life Balance
3,7Salary/Benefits
3,2Job Security/Advancement
3,2Management
3,5Culture