A disappointing experience
Prestart Consultant (Former Employee) – Perth City Australia – 6 March 2015
I had wanted to join one of the major builders for a long time and this offer finally came though, although I was dubious about this builder as I'd heard so many bad reports from people working with them or building though them.
I was very proud to be a part of the industry but I did have a terrible experience. Not only did I have consultations with far too many unhappy customers, but it was an effort to satisfy them and bring them around so to speak, only to have their requests shot down again. I thought if I could let them feel this house was theirs and make their own decisions, we could make a happy customer out of them. Simple little things like location of the kitchen sink so it was more practical, rather than in an awkward to use location. Things I thought to be simple, weren't.
I also didn't seem to fit in with the girls as I had a lot of inside information that was helpful, such as product knowledge so it would help to upsell during a consultation, but inform the customers why it was a better choice. I like to be helpful but it was received differently. They were very hard to work with and worked insularly, where as I like to work as a team and share knowledge. I was very, very unhappy there and found it quite a disturbing experience even though I'm a very confident person.
Salary package was very good, but also improved over time
Poor ethics and work relations