Capitec Bank Employee Reviews

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1,0
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Productive and fun working environment
Service Consultant (Former Employee) –  Nelspruit, Mpumalanga5 December 2018
I am a lady aged 25 years old who is currently looking for a job,my aim is to meet monthly target and i am a hard worker who is willing to learn more and provide excellent service to clients and make sure that they are well known about the terms and conditions of their bank..i am not affraid of working long hours or under pressure .
Pros
Free lunches
Cons
Long hours
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3,0
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no growth
Service Consultant (Former Employee) –  Johannesburg, Gauteng28 November 2018
It's an ok company to work for especially when you are straight from varsity, just to gain experience, you learn a lot through your interaction with the clients but the work is straining yet the salary is low, the people are not motivated, there is no growth and the hours are long. Nobody is willing to develop anybody therefore you end being stuck in a one place
Pros
you learn a lot
Cons
long hours, salary is low
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3,0
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Its a company that is still growing and as Branch Manager you need to drive sales all out and always motivate your team as competition is tight.
Branch Manager (Former Employee) –  Pretoria, Gauteng23 November 2018
Know your target market.
Always prospect new clients.
I have learned how to coach productively.
If the branch is not performing the branch loose a lot on incentive.
Pros
Constant training of emplyees
Cons
Stressful and long hours.
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2,0
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overworked and underpayed
Manager (Former Employee) –  North West21 November 2018
Make no mistake working as a manager at Capitec is strenuous work, non stop hard work, The company preaches leading the Capitec way yet their Regional managers do not implement this at all , expectations are that branch managers do., This means RM walks into a branch and forces discipline and militarist attitude yet BM has to be a leader, discipline applied only when necessary, motivate and support staff, grow cohesive teams,,,RM is only there to break it down in their branch visits. BM will be held accountable for the teams attitude, selling skills , everything, marked on their Pas low scores regardless if the branch is performing or not. I was passionate about my career at Capitec but it was a shocker to find RMs in positions with absolutely no experience, 1 year as BMs, after they have studied, and studies have given them the position. no inter personal skills , no people skills. No BM can work in these circumstances, the Bank really needs to re look their appointments of RMS. this is a big problem currently at the bank that is breaking many BMs....
Pros
No pros at this company
Cons
no medical aid and no pension fund at all
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4,0
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Bank with lots of potential
Project Co-ordinator (Current Employee) –  Stellenbosch, Western Cape19 November 2018
It is a very nice company to work for. Always changing environment. Nice people. Lot of challenges. Exciting to be part of the journey to become the Best Bank in the world.
Pros
Excellent life cover
Cons
Peoples moods
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4,0
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Customer based
Service Consultant (Former Employee) –  Gauteng17 November 2018
Fun innovative environment which offer personal growth. It entails customer interraction. Doing sales customer services and cashier. So much growth offered especially to managent.
Pros
Good salary
Cons
Long hours
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3,0
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Hectic, demands up the roof
Service Consultant (Former Employee) –  Gauteng11 November 2018
Procedures always changing and management unforgiving. Best as start up and for young people, as time goes stress becomes unbearable. Pay levels the lowest of the top 5 banks
Pros
Being associated with best retail bank in the world
Cons
Long hours
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5,0
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It is very nice working for this company
Service consultant (Current Employee) –  Limpopo28 October 2018
Working for this company is very nice even though sometimes things don't turn to be what you expected but it is a great company and a growing one. Being exposed to different characters.
Pros
Not really
Cons
As long as I do what is expected
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4,0
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Great
Consultant | Teller (Former Employee) –  White River, Mpumalanga26 October 2018
Working for Capitec bank was great. Training was paid and they flew us to Cape town for an entire week. It was a great experience working for them because i got an opportunity to learn a lot
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3,0
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Boring work- repetitive
Client Service Champion (Former Employee) –  Pretoria, Gauteng19 October 2018
No real advancement. People are friendly. Management is good (depends which branch you work at). Long hour month-end. Not enough money for a living. If you start out there, you should be young or a student.
Pros
Friendly people
Cons
Salary is bad
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4,0
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Productive
Service Consultant (Current Employee) –  Johannesburg, Gauteng17 October 2018
I've learnt to work under pressure and adapt to every change. I've learnt to put the client first and offer the best service possible. There is room for grown if you allow yourself and make use of the continuous learning experience.
Pros
Quarterly salary increase
Cons
Long hours
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5,0
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Fun place to work at
Service Consultant (Current Employee) –  Bloemfontein, Free State11 October 2018
To work for Capitec is an everyday adventure. You learn new things every day and have different types of client everyday which fill your day with laughter and sometimes a few tears but its an Awesome journey
Pros
Continues learning
Cons
Long hours and weekends
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5,0
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fast paced and great place to work
Bank Teller (Former Employee) –  Johannesburg, Gauteng9 October 2018
great place to work, staff was well trained and knowledgeable.

the greatest thing about working about capitec was that I got to assist customers with there everyday needs, always willing to go the extra mile when needed, provided excellent customer service expectations.

I learned to be patient and that the customer is always important.

the hardest part about the job was not being able to do my job.
always fast paced.
Pros
well knowladgable staff, help was always there when needed . lunch breaks were aliitle over 40 mins to an hour
Cons
none
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3,0
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Stresssful, Target Based and NO work-life balance
Service Consultant (Former Employee) –  Carletonville, Gauteng9 October 2018
Serve clients, ensure that you meet your targets (which can get very stressful when you are struggling to find clients on quiet days.) Do telemarketing, Start at 7.45 and closes at 18.00 but you will definitely stay longer cause usually by the time closing time arrives , there are still people who need to be helped and you have to help them all. Do teller / cashier duties and ensure that you are fast as well very accurate, because mistakes are taken very seriously. It takes a lot from you but overall it is a good company but the line managers sometimes make it unbearable to cope since they also have targets to reach which are directly depended on you.
Pros
Bonuses every after three months when targets are reached quarterly.
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3,0
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very busy and fun
Service consultant (Former Employee) –  Pretoria, Gauteng6 October 2018
target orientated working place where you have to reach monthly targets to grow and get incentives, customer service is very important as this is a retail bank, I have learned a lot about banking and working with people in general.
Pros
annual bonuses
Cons
work on weekends
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5,0
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Energetic and Supportive Workspace
Service Consultant (Former Employee) –  Cape Town, Western Cape1 October 2018
Working at Capitec Bank you realize that each day on the Job is and opportunity to develop and Grow. The work module is designed in such a way that as the organization grow the employee must grow and will grow. Management is very much disciplined and organized for the specific reason that they want all employees to develop and grow and enjoy their experience at the organization. The hardest part of the job is dealing with difficult clients. The reason I say so is because you are working with their finances and people take that very serious, but even that helps your peoples skills to develop and you ability to communicate gets enhanced.

I think Capitec selects its employees very good, because you work with ambitious young people that wants to work hard and that becomes a common goal. Because of the attitude of the employees it makes the environment very much fun-full.
Pros
Quarterly Bonus and Increase
Cons
Long Hours, Sunday Employment
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2,0
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Just fine to work at
Service Consultant (Current Employee) –  Fochville, North West, Gauteng19 September 2018
Capitec bank is a good bank to start off your career at but not for long. The working hours are too long . What I love about capitec is the consistent change it adapts and having to help different clients all the time.
Pros
Overtime
Cons
Long hours
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5,0
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Fun work place and healthy learning organisation
Service Consultant (Current Employee) –  Gauteng11 September 2018
Working with clients every day is best ,assisting in their finances knowing that you are doing what is best for the client is fulfilling .the pressure of meeting targets is too much at time but when targets are met it’s good even in your pocket. Learning opportunities within the company are great, you are well equipped to deliver the best service and be competent to your clients.
Cons
Long working hours and sometimes difficult clients
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5,0
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Challenging and Eye Opening
Service Consultant (Former Employee) –  Johannesburg, Gauteng20 August 2018
The hours worked at Capitec are long, however, if you work in a well run branch with happy people, you do not feel the hours go by.
I learnt a lot about myself and the working environment. How to be driven and managing my time well.
The management is only good at top level. The branch managers are not educated in the field of management, so it makes the environment very sticky, some are born with the skill to manage and others are not but are in the position.
The culture depends on the branch, it is either they uphold it or they do not.
The hardest part about the job is that the level work I put it had no significant monetary reward, and a lack of job security.
The job was enjoyable because even though I worked hard and did not see the fruits of my labour I knew that I was still the best and most sought after service consultant in my business unit.
Pros
Lots of Days off
Cons
Long hours
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3,0
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Fast growing
CLIENT SERVICE CHAMPION (Former Employee) –  Kuruman, Northern Cape14 August 2018
It is a wonderful company to work for, with clear objectives and set targets. It gives you focus and it is enjoyable. A typical day at work would be dealing with clients and assisting them.
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Overall rating

3,6
Based on 539 reviews
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3,0Work/Life Balance
2,9Salary/Benefits
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