Capitec Bank Employee Reviews

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5,0
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New Challenges and possibilities
Service Consultant (Current Employee) –  Johannesburg, ZA22 February 2019
Everyday is different at work. CEO fundamentals are instilled in all employees. Great management that encourages cohesive team work and participation.
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3,0
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productive
Service Consultant (Former Employee) –  Polokwane, ZA17 February 2019
working hard and giving it your best was always my key at work. working at weekends is a bit challenging but always humbles you to your work and i appreciated that.
Pros
meeting diiferent clients hence different challages
Cons
less exposure
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3,0
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stability
Client Care Agent (Current Employee) –  Bellville, Western Cape11 February 2019
Job stability is important and every advancement to your career is in your hands.

they provide a people friendly environment and benefits like free te and coffee that really makes our working day easier.
Pros
job stability
Cons
shifts
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4,0
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Energising
Service Consultant (Current Employee) –  Durban, KwaZulu-Natal1 February 2019
Each day has 15 minutes of its content, Monday being of writing a quick test of any learning that was picked up, Tuesday used for theory discussion on a certain matter based on the policy, Wednesdays an hour dedicated to Team Learning Session where at times it is role plays and video watching of the CEO doing presentations of the company videos, Thursdays are called people Thursdays where we talk about us as a team, any matter then Fridays are for reviewing the service and planning for the week ahead
Pros
The company has a clear plan of its objectives and it does involve its employees
Cons
Long hours
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3,0
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productive and fun work place sometimes
Service Consultant (Former Employee) –  Middelburg, Eastern Cape1 February 2019
typical day is always hearing about set targets
learn something new everyday
management can really make your life ....,but just brush them off
family work place culture
reaching targets is the hardest part of the job
interacting with different clients daily
Pros
i dont know
Cons
having kids is an issue, because you cant attend nothing of your kids
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1,0
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Straining
Service Consultant (Former Employee) –  Lephalale, Limpopo31 January 2019
Poor branch level management skills. Unfair treatment large work load with minimum wage. No benefits at all for employees. If you work for this company you will only be focused on the company no time for family at all.
Pros
Exciting
Cons
Work on holidays
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3,0
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Good place to work at however to many specialized work for one person and under paid for it.
Service Consultant (Current Employee) –  South Africa16 January 2019
I work with peoples money all day long. if its not a credit application it will be a life insurance or it will a fixed term savings plan or just your daily operations and transactions and deposits that I do.

I work with well equipped people and Management.

Our Culture is to make clients bank better and live better through transparency and putting clients in control.

I have learned how to deal with complaints and general unhappy clients, also patience and to be calm and collective and to think and adapt quickly and most importantly connecting to the clients unspoken need and emotions.


The hardest part of my job is when clients cannot qualify for a loan and it could have helped the client allot.


The most enjoyable part of my job is to see clients leave happy and coming back asking for me.
Pros
Good stable Job
Cons
Long hours, and many job specifics. you are not just a consultant but a cashier, a loan consultant, savings consultant, an insurance consultant with high targets in all aspects of the Jjob
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4,0
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Very energetic work environment and has a lot of growth within the company
Sales Consultant (Former Employee) –  North West8 January 2019
My work experience at Capitec bank has a great effect on me as a person because I have learnt a lot.I have become more client orientated and dealing with face to face interactions with people made me more confident
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4,0
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A good environment to learn and grow
SERVICE CONSULTANT (Former Employee) –  Makhado, Limpopo19 December 2018
It was a good Company though with long working hours, yet it teaches one to work under pressure and long hours. With various products that the bank offers, it provides one with an opportunity to learn more, now I have experience as a cashier, how to sell funeral policy, upsell credit products and many more.
Pros
Employee benefits
Cons
Long a hours and Sunday trading
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1,0
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Productive and fun working environment
Service Consultant (Former Employee) –  Nelspruit, Mpumalanga5 December 2018
I am a lady aged 25 years old who is currently looking for a job,my aim is to meet monthly target and i am a hard worker who is willing to learn more and provide excellent service to clients and make sure that they are well known about the terms and conditions of their bank..i am not affraid of working long hours or under pressure .
Pros
Free lunches
Cons
Long hours
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4,0
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Great company to work for.
Service Consultant (Former Employee) –  Kroonstad,Daveyton,Welkom and latest was Germiston4 December 2018
Get to work at 7:15 to prepare for the day ahead, have a start up meeting at 7:45, doors open at 8am. Serving clients with specific needs, and an hour lunch break.
Communication, leadership,patience and treating all humans with respect is very important.
Management is different with every branch based on personalities.
The high turnover of staff members which impacted on ability to deliver quality service which is a pillar for service was the hardest part of the job.Because of the training Capitec provides, employees were poached by other banks and companies.
Most enjoyable part was having to deal with clients with different personalities, never a dull moment!
Pros
Incentives(Quaterly team awards based on performance of the branches.
Cons
Long hours and working on Sunday, with less time off.
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3,0
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no growth
Service Consultant (Former Employee) –  Johannesburg, Gauteng28 November 2018
It's an ok company to work for especially when you are straight from varsity, just to gain experience, you learn a lot through your interaction with the clients but the work is straining yet the salary is low, the people are not motivated, there is no growth and the hours are long. Nobody is willing to develop anybody therefore you end being stuck in a one place
Pros
you learn a lot
Cons
long hours, salary is low
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3,0
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Its a company that is still growing and as Branch Manager you need to drive sales all out and always motivate your team as competition is tight.
Branch Manager (Former Employee) –  Pretoria, Gauteng23 November 2018
Know your target market.
Always prospect new clients.
I have learned how to coach productively.
If the branch is not performing the branch loose a lot on incentive.
Pros
Constant training of emplyees
Cons
Stressful and long hours.
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2,0
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overworked and underpayed
Manager (Former Employee) –  North West21 November 2018
Make no mistake working as a manager at Capitec is strenuous work, non stop hard work, The company preaches leading the Capitec way yet their Regional managers do not implement this at all , expectations are that branch managers do., This means RM walks into a branch and forces discipline and militarist attitude yet BM has to be a leader, discipline applied only when necessary, motivate and support staff, grow cohesive teams,,,RM is only there to break it down in their branch visits. BM will be held accountable for the teams attitude, selling skills , everything, marked on their Pas low scores regardless if the branch is performing or not. I was passionate about my career at Capitec but it was a shocker to find RMs in positions with absolutely no experience, 1 year as BMs, after they have studied, and studies have given them the position. no inter personal skills , no people skills. No BM can work in these circumstances, the Bank really needs to re look their appointments of RMS. this is a big problem currently at the bank that is breaking many BMs....
Pros
No pros at this company
Cons
no medical aid and no pension fund at all
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4,0
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Bank with lots of potential
Project Co-ordinator (Current Employee) –  Stellenbosch, Western Cape19 November 2018
It is a very nice company to work for. Always changing environment. Nice people. Lot of challenges. Exciting to be part of the journey to become the Best Bank in the world.
Pros
Excellent life cover
Cons
Peoples moods
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4,0
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Customer based
Service Consultant (Former Employee) –  Gauteng17 November 2018
Fun innovative environment which offer personal growth. It entails customer interraction. Doing sales customer services and cashier. So much growth offered especially to managent.
Pros
Good salary
Cons
Long hours
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3,0
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Hectic, demands up the roof
Service Consultant (Former Employee) –  Gauteng11 November 2018
Procedures always changing and management unforgiving. Best as start up and for young people, as time goes stress becomes unbearable. Pay levels the lowest of the top 5 banks
Pros
Being associated with best retail bank in the world
Cons
Long hours
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5,0
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It is very nice working for this company
Service consultant (Current Employee) –  Limpopo28 October 2018
Working for this company is very nice even though sometimes things don't turn to be what you expected but it is a great company and a growing one. Being exposed to different characters.
Pros
Not really
Cons
As long as I do what is expected
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4,0
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Great
Consultant | Teller (Former Employee) –  White River, Mpumalanga26 October 2018
Working for Capitec bank was great. Training was paid and they flew us to Cape town for an entire week. It was a great experience working for them because i got an opportunity to learn a lot
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3,0
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Boring work- repetitive
Client Service Champion (Former Employee) –  Pretoria, Gauteng19 October 2018
No real advancement. People are friendly. Management is good (depends which branch you work at). Long hour month-end. Not enough money for a living. If you start out there, you should be young or a student.
Pros
Friendly people
Cons
Salary is bad
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Overall rating

3,6
Based on 549 reviews
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3,0Work/Life Balance
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