Each day at FSB brings different types of challenges. As an Active Directory Administrator, each am likely to get calls related to accounts. Unresolved calls by desktop technicians, get routed to my portfolio. We strive to jell together as team to maintain service level competency. Management always keeps us on our toes to get calls closed by end of business.
With pending projects likes deployment of SCCM 2012, team keeps an eye on all critical calls while engineers focus on deliverables. The challenge comes with users that pretend to know things around Windows. Our team gives all client an ear and ensure all deliverables are met.
Vast chances of learning new techology
Time is always a biggest threat when you are responsible for lot of things