Was working remote from home. Remotely, all members of staff were immediately available. Sometimes working remote could be difficult as information trickles down and you have to play catch up. My own technical challenges were enjoyable to solve.
Efficiently managing cases through our Salesforce system to correctly allocate and organise the cases to the relevant resource. • Liaising with customer via e-mail and Skype, providing exceptional customer service ensuring jobs are completed efficiently and to the customer’s satisfaction. • Working with account managers to deal with escalations promptly adhering to policies