On-site culture is perfect, company culture could improve
IT Associate II (Former Employee) – Bellevue, WA – 22 December 2018
Each team worked great within themselves. The trouble was communicating with the other teams, and especially remote folks.
There were so many companies being acquired with various backgrounds, incident submission SOPs, machines and software that we had to learn as we went which was time consuming and did not convey our mantra of "put the customer (user) first".
As part of a couple of restructures, IT Associates also lost some Active Directory/Administrator functionality which left many tickets open for longer than the desired 3 to 7 day window upper management sought.
However, management listened to the struggles out in the field and worked as hard as they could to produce results for us. The only trouble being was that the field was the entire planet. It took a long time to consider and implement even the smallest of ideal improvements.
Everyone is great to work for and with. There is plenty of intra-team communication & collaboration. There are plenty of company updates as well as resources, portals and support.
Everything from a coke machine to a dishwasher is provided, One can make their lunch on-site or order take-out, Great benefits, great teamwork, driven and focused casual co-workers
Management and communication, It was unclear who had control over what system and resource, End-user interaction became very clinical