My days were filled with either meetings, giving training or doing calls with agents and visiting Brokers. Management meetings, strategy sessions, conferences. Every day was a learning platform, from new courses, to different training strategies. Ongoing online examinations to keep with industry standards. High pressure job, meeting targets and working as part of a dynamic team to reach team goals as well as individual.
Workplace culture was amazing - mutual respect, team-building.
Job was a bit stressful and work often had to come home and emails done in evenings from being on road all day.
Was difficult at times dealing with difficult clients and brokers or agents, especially when it came to complaint handling, but was all part of the job.
Loved the people, my team was amazing, my manager was outstanding and motivating, on a personal and business level
Travel, constant learning courses, conferences, good package and benefits
Long hours, being on road all day meant after hour admin