Lush Cosmetics Employee Reviews

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1,0
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Stressful and Emotional trauma.
Part-Time Sales Assistant (Former Employee) –  Cresta, Gauteng17 October 2019
There are many things that have upset me about working at Lush, hours are so long and pay is terrible.
The store management has no respect for the part time employees. Where there are issues, if you try discuss them the manager makes you feel like you’ve done something wrong. They make promises and go back on them - pretending that they didn’t make them. They change hours without checking with staff first.

My experience in the beginning was amazing but everything started getting way too hostile when the new manager was hired.

The staff also no longer gets free products. The expired items go to complete waste
Pros
Good Knowledge about cosmetics.
Cons
Long hours, no respect, broken promises, hostile, emotionally traumatic.
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2,0
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Not very exciting
Sales Consultant (Former Employee) –  Pretoria, Gauteng29 March 2019
Work is repetitive because you do not learn anything new, once training is completed you use that knowledge from there on out. Typical day would be standing on your feet for 8 hours straight, staff is reprimanded for even leaning on furniture when tired and are told exactly how they should stand. Job satisfaction genuinely depends on what kind of in-store manager you have
Pros
Free products for training, you get to interact with a lot of pleasant people
Cons
Long hours, strict rules surrounding taking breaks, some customers could be rude
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3,0
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Management made work a place that was uncomfortable. Direct manager in store was lovely and really made work fun.
Sales Assistant (Former Employee) –  Dainfern, Gauteng12 January 2019
Salary was bad and never came under review. There was no HR to support workers or listen to their need. Issues always became personal and lack of communication and direct conversations led to hostility
Pros
In store manager was lovely and always made work manageable and was always supporting staff.
Cons
Long hours. Bad pay. Lack of leadership. Personal conflict.
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2,0
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Lush
Sales Assistant (Former Employee) –  Johannesburg, Gauteng23 November 2017
Beside the hipsters, its a pretty cool place to work for a student who needs job experience and a somewhat above minuimum wage salary.
Horrible choice as a career path though.
Pros
Free products
Cons
Long hours
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1,0
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What a horrendous experience
Interviewee (Former Employee) –  Menlyn Park, Gauteng19 October 2017
I was called for an interview and was told to visit them again for a follow up. The second meeting was cancelled duebto staffing issues but was told to learn the products.

Few weeks later after following up was told that the position was filled internally. No feedback was given as she forgot.

Branch Manager salary ranges between R12000 - R15000.
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3,0
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Lush sells greta products
Part-time Sales Assistant (Former Employee) –  Pretoria, Gauteng7 September 2017
The most enjoyable part of the work was learning about the products and the processes that go into creating a product.

A typical day would start off by cleaning up the shop before open, assisting customer with choosing appropriate products, or teaching the client about each product that they might be interested in.

I learnt a lot about organically farmed, fairly traded products, animal testing and how to keep customers interested enough to tell them about almost every product in the store.
Pros
You get to 30% discount on all products
Cons
The Manager was unpleasant
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4,0
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Fun and demanding workplace
Sales Assistant (Former Employee) –  Cavendish Square, Western Cape17 June 2017
A typical morning shift consisted of prepping the store for the coming day. This included, but was not limited to, ensuring full stocking of the shelves; preparations of interactional products; ensuring store appearance and function was up to standard, such as registers and cleanliness. The evening shift consisted of the continuous upkeep of the store, and lock up. Of course, the role of sales assistant meant that along with these responsibilities customer interaction and product knowledge was of the utmost importance. The workplace was one of warmth and respect. There was some tension with the management but not much and only as a result of a low staff number at one particular point in time. It was demanding in the amount of energy put into everyday in order to ensure an enjoyable and insightful experience for customers, however, that was also the most rewarding part.
Pros
Access to new products, warm atmosphere, stimulating
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2,0
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Fun company, but misleading
Sales Assistant (Former Employee) –  South Africa20 February 2017
Lush is a beautiful company and such a fun place to work, but the bureaucracy is stifling. Cliques and pettiness in management make it very difficult to feel comfortable in the workplace.
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Overall rating

4,1
Based on 1 655 reviews
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3,9Work/Life Balance
3,8Salary/Benefits
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3,6Management
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