I assess the quality of the work coming out of the QA Department, Turnaround time with regards to sales being verified, Process and turnaround time with regards to feedback to the Team Leaders and agents regarding their sales calls, Ensuring that Data captures are up to date in creating authorization numbers and case Id's, Ensuring sales are running smoothly where systems issues and quality issues are concerned.
I have learned that working hard, having patience, good time management, planning and perseverance is the best way to get your job done. Management at Mango 5 is well structured strong men and women that stand united. It has a family culture, dependable and accommodating. The hardest part of the job is when you find an employee guilty of an offense and you have to go through a hearing and dismiss them. When an agent meets target or gets 100% Quality.