Merchants Employee Reviews

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3,0
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Shifts and salary
call center agent (Former Employee) –  Johannesburg, Gauteng18 November 2019
Working shifts was stressful more especially nightshift.
We had no benefits which is a bit stressful working without benefits.
The overall security and culture was good.
Good working inviroment.
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4,0
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Fun place
Customer Service Agent (Former Employee) –  Johannesburg, Gauteng13 November 2019
It's a good place to acquire more skills in the customer service sector. It's shift environment. Depending on who's your team leader, working there can either be nice or bad like any other call centre
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3,0
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Not bad
Customer care consultant (Former Employee) –  Johannesburg CBD5 November 2019
Working there was not as bad,but favouritism is visible.The team leaders there are very helpful and they try their level best to help you when you struggling.
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2,0
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No opportunities for growth, management values the client more than its employees
Call Centre Agent (Former Employee) –  Johannesburg, Gauteng4 November 2019
Truly speaking only colleagues make it worthwhile working there, and the fact that jobs are scarce in this country you have to put up with the hand to mouth salary. Employees are undervalued, lower-line managers get demoted time and again. Permanent staff dont have benefits. Management doesn't really know what their employees want. The company provides top class training and experience.
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4,0
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productive fun place working enviroment
Energy Sales consultant (Former Employee) –  Salt River, Western Cape31 October 2019
great campaign we worked on Iselect Australian campaign miss everyone there pity the campaign closed down really set high expectation doe any other company it was our second home
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3,0
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Fun work place
CALL CENTRE AGENT (TRAINING) (Former Employee) –  CBD Johannesburg23 October 2019
A very fun dynamic customer service call center company which provided extensive training of two months teaching everything there is to know about the company the work place and the job itself. You work different shifts and there are rooms for you to relax and load off.
Pros
Movie room
Cons
systems
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5,0
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Productive
Training Facilitator Trainee (Current Employee) –  Pretoria, Gauteng8 October 2019
Very productive and focus on customer & client satisfaction. Merchants advance their people by offering in-house & external training.
i started as agent and i was selected to do future leader program on Trainer with Chartall Business College.
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3,0
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Excellent learning experience
Call Center Agent (Former Employee) –  Gauteng Johannesburg7 October 2019
Learn how to deal with customers
Resolving queries
Handling customer's needs and requests
Problem solving
Unable to cope with the working hours
Great experience
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5,0
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productive and fun working place
Customer Service Agent (Former Employee) –  Cape Town, Western Cape5 September 2019
I learnt so much at merchants, I learned on how to work as a team and how to interact with customers over the phone. The work place was fun and productive.The managent was so great.
Pros
Free trips and gifts
Cons
Long hours
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3,0
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Tolerance is a necessity
Call Center Agent (Former Employee) –  JHB28 August 2019
experience from the company was not so good. As advise one needs to learn how to adapt instantly. Company provides resources to employees to better assist customers.
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4,0
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Nice and vibrant workplace
Customer Care Agent (Former Employee) –  Salt River, Western Cape24 August 2019
Found the 30 minute Lunch way too short. Learned how to troubleshoot and how to keep customer happy at all times. Management was strict and did what needed to be done. Nice and vibrant workplace. Hardest part of the job was to call through to other departments and wait up to 30min to get through. I enjoyed the free cereal, coffee, tea, hot chocolate, fruit, juice and ice-cream.
Pros
Free cereal, coffee, tea, hot chocolate, juice, fruit and ice-cream.
Cons
Normal 8 working hours
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4,0
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Great company
Agent (Current Employee) –  Cape Town, Western Cape14 August 2019
A great company with a fantastic working environment. Where employees are shown and showing appreciation. An fun and spontaneous company. Any employee would fall in love with this company.
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5,0
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Productive and fun
Customer Service Representative (Former Employee) –  Cape Town, Western Cape11 July 2019
Awesome staff to work with . Work environment feels as if you are in the comfort of your own home. Salary was decent. Support from management to admin staff is great.
Pros
Free lunch on a Friday
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1,0
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Productive
Inbound Call Centre Representative (Former Employee) –  Johannesburg, Gauteng25 June 2019
The work place was through service level agreement, this required for on to login and take calls back to back until your scheduled break. there was no downtime and this impacted the service we provided to the clients on the end of the service
Pros
none
Cons
long hours
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3,0
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What I learned
CALL CENTRE AGENT (Former Employee) –  Johannesburg, Gauteng11 June 2019
I learned a lot about the call center industry and I managed to grow even though the company had a lot to do to make the working environment healthy. I learned a lot about the importance of time management and customer service
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3,0
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Productive
Call Centre Agent (Former Employee) –  Johannesburg CBD, Gauteng3 June 2019
The surrounding and work environment is friendly, making it extremely simpler for a person to adapt to the work and expectations as an employee.
The place does as well have a room for change and growth
Pros
Telephonically meeting different kinds of people and adjusting to different personalities
Cons
Overload/delivery of calls
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4,0
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the workplace is fun to be in and its user friendly to all the workers
call center agent (Former Employee) –  Johannesburg, Gauteng5 May 2019
The work environment is friendly and fun to work in.
I've learned how to communicate with different people who have different characters .The hardest part is having to calm down a angry customer so that i can assist him/her.The most enjoyable part of my job is getting to talk to different customers understanding what they want to be assisted with and the working hours.
Pros
outing and the freebies for rewards
Cons
the schedule
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4,0
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Environment to learn
Training Manager (Former Employee) –  Cape Town, Western Cape13 March 2019
Merchants is a busy workplace where you are challenged daily and constantly learn. It's fast-paced and requires one to be resilient and adaptable to succeed.
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4,0
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It was very fun to work at Merchants
call center agent (Former Employee) –  Johannesburg, Gauteng28 January 2019
It was challenging as Merchants is one of the big telecommunications company, that is partners with big clients and service providers,and with high volume of calls there is always pressure but at the end of the day you have to be calm and reach your targets
Pros
No free lunches
Cons
Very long hours
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5,0
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There's no challenge
Call Centre Agent (Former Employee) –  Johannesburg8 January 2019
There's no platform where people grow with the company..
Company is challenging and work on stats , performance cause we working for Vodacom call centre where people call in and we perform some swaps, recharge enquries and block lost phones and blacklisted them
Pros
Free bread with butter and jam only in the morning and afternoon
Cons
Long hours
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