A day at Nedbank Contact Centre is spent mostly sitting down on calls back to back, sometimes there's not even time to take lunch you end up eating at your desk. I learnt about banking and how to handle clients from all walks of life, I have dealt with wonderful friendly clients as well as angry clients and got to learn a few things about myself. The good thing about management is they don't micro manage you, even team leaders don't, you are given a target to meet monthly, how you make that happen totally depends on you. The hardest part of this job is the stress and pressure that one works under and the impact it has on an individual, you get home and all you want to do is eat, bath and sleep like a dead person. The changes that take place are not implemented strategically, its either you swim or you die that's how they implement changes. The most enjoyable part of the job is the laughter, the jokes and the team spirit within fellow team mates.