Nedbank is a values driven organisation; Respect, integrity, pushing beyond boundaries, celebrating diversity and a great place to work are key aspects of their culture. The organisation is focused on being Africa's most admired bank. Over the past year they have been driving customer excellence, customer driven innovation/automation and understanding the customers needs. Travel in particular was a hot topic of discussion this year. The hardest part of the job is managing staff, maintaining a positive outlook, being a problem solver instinctively, managing change, driving strategy and managing customer expectations within the organisation. A typical day at work includes responding to customer complaints, managing work distribution, attending meetings - some involving cluster heads or Executives, offering advice with travel logistics and cost saving initiatives as well as driving Policy awareness. The most enjoyable part of the job is receiving compliments for myself or my team for going the extra mile or for business partnering; I hold being appreciated and valued in high regard. I have learnt that a good leader is best reflected in the output and measured by the overall success of the team.