call center agent (Former Employee) – Umhlanga, Park square – 23 June 2019
This place stinks because of the bad attitude of Management. Managers show no respect for agents. #you are just a number. They can't even do their own work. Agents are forced to take Manager calls and their excuse is that it is part of the development plan. Utter rubbish and nonsense. Managers behave like they own the place. Agents do all their dirty work and they take the credit. You are forced to work 3 Saturdays a month. You must help other areas when they haven't even trained you on a product. When you ask a question then you are victimised.
Horrible attitude of Management. Terrible working hours
It's now a terrible place to work. Highly stressful. staff are treated very badly. Bad shifting. Bad management. If you want to die from stress then accept a job here. Management comes stands behind you once you are taking long to help a client. Not to help you but rush you. Does not matter what the client wants. This department went to the dogs. It's a joke really. Staff are being abused.
Extended hours. Bad management. You are just a number.