A typical day at work will consist of clearing the Q for bookings that need to be confirmed and endorsed. Making sure all the staff are present and if not, checking to see what work they are holding for the day or that needs to be "worked" on. Going through emails and taking calls/making calls when necessary. Corresponding with revenue management for confirmation of bookings, inserting fares into the bookings. I have an awesome team of 7 staff, we get along well and have been together for 20 years. we work together as team and a lot of support is given whether it be work or personal. we have an amazing relationship with the agents/clients, we try and assist agents with securing the business for SAA (a lot of liaising internally).
The hardest part of the job is getting clients to travel on SAA when there are so many airlines competing out there.
Managing the leave and sick leave and filling in where possible.
The best park of the job is definitely building relationships with the agents.
Consessions for staff, SAA offers a pension and pays portion of medical aid
Cannot work flexi hours - travel agents only workiing from 9-17h00