Walk in and log in for taking calls and making bookings, correcting bookings, booking accommodation, requesting for visa's. Accommodating customers.
Gained more knowledge of the products that needs to be sold to customers.
Management was good, very liable and very constructive and understanding.
Worked together as a team
Hardest job part was dealing - more... face to face with very angry customers where bookings were cancelled. Ensured customer was well treated and problem resolved.
Playing your role as a reservations agent, giving help and lending a helping hand to the work colleagues. - less