Vodafone Employee Reviews

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3,0
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Fun work place
Customer Care Consultant (Former Employee) –  Cape Town, Western Cape11 June 2018
They train their employees well.
Fellow employees are very helpful.
It's a good vibe to work in if you young and fresh out of school.
It teaches you patience and helps you come out of your shell
Pros
Good people
Cons
Long hours
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5,0
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Productivity and we can learn new Technologies.
technical support teams, and vendors as required (Former Employee) –  Johannesburg, Gauteng17 May 2018
I started working with Vodacom as a Siebel developer and I can proudly say that this is one of the best Siebel application, where Vodacom is using widely across south Africa.
Pros
Systematic work schedules
Cons
No Appreciation from vendor
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4,0
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The vodafone campaign was an amazing campaign which i enjoyed alot the enviroment was always fun and energetic.
Advisor (Former Employee) –  Cape Town, Western Cape12 February 2018
A typical day at webhelp on the vodafone campaign was very busy at all times there was call after call but thats what made it so enjoyable, the fact that we were constantly challenging ourselves and gaining more eperience.

I learned that you should always be on time and always be proffessional and treat every call the same. I learned that you should be very understanding patient and emphathetic towards the customer.

Management wasvery helpful, they were very well organiseed.

The hardest part of the job was learning to that no matter how difficult the call at the end the customer should always be happy and that no matter the circumstances you as the advisor should always make the customer happy with the company and never let the customer lose his or her trust in the company.

The most enjoyable part of the job was speaking to so many people on a daily basis and getting to know more about the culture and how they live their daily lives because each call you grow some sort of relationship with the customer and thats how you turn a diifficult call into a good one by being yourself and going the extra mile for the customer to show them they are with the right company.
Pros
good working enviroment. Amazing campaign
Cons
sort pay and long hours.
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5,0
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Customer orientated
Supervisor (Former Employee) –  Durban, KwaZulu-Natal9 February 2018
Everyday was a challenge as dealing with different queries.
That you spend 80% of your life at work make the best of it.
Paternalistic Leadership
Company mission, value, ethics, expectations, and goals. .
Interacting with different clients.
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5,0
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Fun vibrant environment however slave like hours
Billing Clerk (Former Employee) –  Cape Town, Western Cape30 January 2018
For my first job it was great joining Vodafone as there was an amazing vibe at work and it was great for experience. However the shifts are quite demanding leaving you quite tired.
Pros
Free transport
Cons
Long hours
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5,0
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Ehod: csoc
Executive Head Customer Service Operation Centre (Current Employee) –  City of Johannesburg, Gauteng25 January 2018
Managing the RUN portion of the SELL, BUILD, RUN Life-cycle with a portion of BUILD associated.

Daily interaction with customers is most enjoyable.
Pros
High tech, cutting edge
Cons
High pressure
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4,0
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Productive
IT Consultant (Former Employee) –  Midrand, Gauteng17 October 2017
Be fearless, have a vision, always hustle, stay focused, get out there, get motivated, get inspired.A disruptor, collaborator & agile networker.......
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3,0
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A General Day at Vodafone
Team Leader/Supervisor (Former Employee) –  Cape Town, Western Cape22 September 2017
A typical day at vodafone would usually start with a team huddle where expectation for the day would be set and what you as a team leader should focus on. Managers although how over worked always in a good mood and always look after their staff.
Pros
amazing people
Cons
terrible hours
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4,0
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fun working enviroment
telecommunication adviser for vodaphone (Former Employee) –  Cape Town, Western Cape28 May 2017
ive gained alot of experience at vodafone the hours was great too i enjoyed working with customers telephonic ive learned to work under pressure i really enjoyed working there
Pros
lunch hour
Cons
long hours
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5,0
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fun workplace
Customer Service Agent (Former Employee) –  Cape Town, Western Cape31 January 2017
Loads of support given and the environment is not as stressful as most call centres are. Strict management over time can be abit stressful but is needed in the workplace.
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5,0
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Enegetic
Customer Service Specialist (Former Employee) –  Johannesburg, Gauteng29 January 2017
Working For Vodafone with Foreign customers was a bit of a challenge when it came to the accent but as time went past got used to the accent and everything was smooth. it was a beautiful experience all in all.
Pros
Medical aid and Transport
Cons
long hours
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2,0
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Quality filled Workplace
Quality Assurance (Current Employee) –  Johannesburg North, Gauteng14 December 2016
•Acting as a resource for other staff members.
•Enforcing all company approved polices and procedures.
•Constantly looking for ways to improve processes.
•Monitoring the performance of junior staff.
•Completing team-related paperwork.
•Implementing new initiatives and making sure all staff understand them.
•Taking action to correct and staff shortcomings.
•Managing and monitoring staff attendance.
•Giving prompt and accurate information on individual staff member performance.
•Attending and participating in team meetings.
•Ensuring a clean, safe and friendly working environment.
•Reporting to senior managers.
Pros
Early shifts
Cons
More workload(home works)
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1,0
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Minimal productivity
Customer Care Advisor (Current Employee) –  Cape Town, Western Cape7 December 2016
coming to work and never having an actual seating place means each employee has to scurry around looking for work station that works.The computers are slow and keeps shutting down.The tech team have already complained that they being instructed to fix machines that are beyond saving.I have learned the meaning of poor management.each month the employees have to check their pay slips and run around requesting to have their payment fixed as there is always money lacking - sometimes in the thousands.We never have a steady work day as management will add a half-hour or an hour extra to our workday.There are no happy employees and everyone is seeking employment elsewhere because of the unprofessionalism of the workplace.The hours keep getting longer and the pay keeps getting less.The manager does not acknowledge his employees - he does not talk with, greet, or even smile with his employees.we are just there to work and be ignored.
because of the lack of respect in the workplace, employees ignore authority and their work results are without standard.there were 2 incentives - the one was removed because the employees were meeting the goals and the other keeps changing i.e. the bar keeps being raised to protect themselves from paying us more than they would like. this is an example of how they want us to work harder with minimal pay.the company is run without ethics,morality or respect.its amazing that this campaign is still standing.
Pros
not even free wifi
Cons
too many
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4,0
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Fun workplace
Finance Administrator (Former Employee) –  Bellville, Western Cape3 February 2016
I was responsible for creating and tracking Purchase orders when I started at Vodacom. In this position I started to learn about the company and people.
Pros
Flexible
Cons
long hours when needed
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5,0
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Productive and Informative
PROJECT MANAGER BSS/IT (Former Employee) –  Tahiti28 February 2014
Very good and professional working environment to work as Project Manager for me and I gained lots of experience
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4,0
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Productive
Call Centre Consultant (Former Employee) –  Cape Town , south Africa31 October 2013
I would make sure that certain machinery was running correctly and would resolve any issue's that may arise.
Pros
benefits
Cons
Shift work
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Overall rating

4,0
Based on 3 647 reviews
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3,7Work/Life Balance
3,6Salary/Benefits
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