Vodafone Employee Reviews

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5,0
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Highly innovative culture, competitive environment
IT Portfolio Manager (Current Employee) –  South Africa - Johannesburg13 October 2019
Great, fun place to work at. Good exposure to multi facets of the business and to Digital Technology. Cutting new edge technology, exposure to different aspects of the business.
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5,0
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Highly motivated individuals working together.
Cyber Security lead/Systems Engineer. (Current Employee) –  South Africa1 May 2019
Review, Respond and Mitigate threats and vulnerabilities.
Good work ethics and good team work, management is highly effective and supports staff. The culture is free spirited and individuals are rewarded accordingly.All aspects of the job are exciting and the most challenging was keeping ones eyes open after some long nights spent resolving challenges.
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4,0
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Employee Friendly
Salesforce Administrator (Former Employee) –  City of Johannesburg, Gauteng22 August 2018
The office culture is amazing, If you don’t get pumped up on the floor just by listening to everyone else on the phone, this probably isn’t the job for you. There are several ongoing training opportunities, and depending on who your Director is, you could have an amazing direct team experience, too. There are also generous maternity and paternity leave policies.
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3,0
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Fun work place
Customer Care Consultant (Former Employee) –  Cape Town, Western Cape11 June 2018
They train their employees well.
Fellow employees are very helpful.
It's a good vibe to work in if you young and fresh out of school.
It teaches you patience and helps you come out of your shell
Pros
Good people
Cons
Long hours
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5,0
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Productivity and we can learn new Technologies.
I started working with Vodacom as a Siebel developer and I can proudly say that this is one of the best Siebel application, where Vodacom is using widely across south Africa.
Pros
Systematic work schedules
Cons
No Appreciation from vendor
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4,0
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Fun workplace
Advisor and Floorwalker (Former Employee) –  Claremont, Western Cape20 March 2018
Good company just thhe hours was long but the money was worth it .They need to improve on people management and they need to include more benifits for all their workers
Pros
Good money
Cons
Long hours
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4,0
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The vodafone campaign was an amazing campaign which i enjoyed alot the enviroment was always fun and energetic.
Advisor (Former Employee) –  Cape Town, Western Cape12 February 2018
A typical day at webhelp on the vodafone campaign was very busy at all times there was call after call but thats what made it so enjoyable, the fact that we were constantly challenging ourselves and gaining more eperience.

I learned that you should always be on time and always be proffessional and treat every call the same. I learned that you should be very understanding patient and emphathetic towards the customer.

Management wasvery helpful, they were very well organiseed.

The hardest part of the job was learning to that no matter how difficult the call at the end the customer should always be happy and that no matter the circumstances you as the advisor should always make the customer happy with the company and never let the customer lose his or her trust in the company.

The most enjoyable part of the job was speaking to so many people on a daily basis and getting to know more about the culture and how they live their daily lives because each call you grow some sort of relationship with the customer and thats how you turn a diifficult call into a good one by being yourself and going the extra mile for the customer to show them they are with the right company.
Pros
good working enviroment. Amazing campaign
Cons
sort pay and long hours.
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5,0
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Customer orientated
Supervisor (Former Employee) –  Durban, KwaZulu-Natal9 February 2018
Everyday was a challenge as dealing with different queries.
That you spend 80% of your life at work make the best of it.
Paternalistic Leadership
Company mission, value, ethics, expectations, and goals. .
Interacting with different clients.
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4,0
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Fun workplace
Customer service advisor (Former Employee) –  Claremont, Western Cape7 February 2018
Fun environment. Unfortunately I had to leave due to the fact that the campaign was being moved back to the UK and I had to be proactive and find a new job seeing that there were no guarantees whether we will be moved within the company or not.
Pros
Fun environment
Cons
Long hours
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5,0
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Fun vibrant environment however slave like hours
Billing Clerk (Former Employee) –  Cape Town, Western Cape30 January 2018
For my first job it was great joining Vodafone as there was an amazing vibe at work and it was great for experience. However the shifts are quite demanding leaving you quite tired.
Pros
Free transport
Cons
Long hours
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5,0
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Ehod: csoc
Executive Head Customer Service Operation Centre (Current Employee) –  City of Johannesburg, Gauteng25 January 2018
Managing the RUN portion of the SELL, BUILD, RUN Life-cycle with a portion of BUILD associated.

Daily interaction with customers is most enjoyable.
Pros
High tech, cutting edge
Cons
High pressure
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3,0
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dont even ask
Inbound Call center Agent for UK Based Company (Former Employee) –  Claremont, Western Cape17 November 2017
work as hard as you can and still get pay queries, job security not good ,as i left due to webhelp losing their biggest client , management doesnt make enough effort to have your ploblems solved as an employee
Pros
none
Cons
lots
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4,0
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Productive
IT Consultant (Former Employee) –  Midrand, Gauteng17 October 2017
Be fearless, have a vision, always hustle, stay focused, get out there, get motivated, get inspired.A disruptor, collaborator & agile networker.......
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3,0
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A General Day at Vodafone
Team Leader/Supervisor (Former Employee) –  Cape Town, Western Cape22 September 2017
A typical day at vodafone would usually start with a team huddle where expectation for the day would be set and what you as a team leader should focus on. Managers although how over worked always in a good mood and always look after their staff.
Pros
amazing people
Cons
terrible hours
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3,0
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Productive.
CSA (Former Employee) –  City of Cape Town, Western Cape11 June 2017
The campaign's training was great. Incentive structure was good & transport home was very professionally managed.
Work day was typical of a call centre environment, management was ok.
Pros
Free transport home for shifts ending 7pm & after. Incentives.
Cons
Minimal room for growth. Minimal benefits.
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2,0
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Productive and fun place, but a very biased management demeanour
call center agent (Former Employee) –  cape town9 June 2017
A very nice environment and location of business, however not as transparent as HR and Operations managers would like you to believe. Otherwise a very fun place to work at with a very college type demeanoured culture. Growth is a challenge though due to favoritism.
Pros
Free transport
Cons
unbalanced shift structure
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4,0
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fun working enviroment
ive gained alot of experience at vodafone the hours was great too i enjoyed working with customers telephonic ive learned to work under pressure i really enjoyed working there
Pros
lunch hour
Cons
long hours
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5,0
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fun workplace
Customer Service Agent (Former Employee) –  Cape Town, Western Cape31 January 2017
Loads of support given and the environment is not as stressful as most call centres are. Strict management over time can be abit stressful but is needed in the workplace.
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5,0
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Enegetic
Customer Service Specialist (Former Employee) –  Johannesburg, Gauteng29 January 2017
Working For Vodafone with Foreign customers was a bit of a challenge when it came to the accent but as time went past got used to the accent and everything was smooth. it was a beautiful experience all in all.
Pros
Medical aid and Transport
Cons
long hours
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2,0
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Quality filled Workplace
Quality Assurance (Current Employee) –  Johannesburg North, Gauteng14 December 2016
•Acting as a resource for other staff members.
•Enforcing all company approved polices and procedures.
•Constantly looking for ways to improve processes.
•Monitoring the performance of junior staff.
•Completing team-related paperwork.
•Implementing new initiatives and making sure all staff understand them.
•Taking action to correct and staff shortcomings.
•Managing and monitoring staff attendance.
•Giving prompt and accurate information on individual staff member performance.
•Attending and participating in team meetings.
•Ensuring a clean, safe and friendly working environment.
•Reporting to senior managers.
Pros
Early shifts
Cons
More workload(home works)
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Overall rating

3,9
Based on 5 056 reviews
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3,7Work/Life Balance
3,6Salary/Benefits
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