About Webhelp UK
Webhelp TSC, Customer Experience Innovators
We believe that creating a better customer experience delivers improved revenues, reduced costs and more loyal customers. That's why our blue-chip clients trust us to deliver excellent experiences to their customers.
Established in 1994, we grew to 6,000 people with 9 contact – more...centres in the UK before being acquired by Webhelp, one of the leading customer relationship management organisations in Europe.
As Webhelp UK we are part of the Webhelp Group, a growing international company with colleagues and centres in France, Belgium, Romania, Morocco and Algeria.
We create and deliver bespoke end-to-end customer experience solutions, which are designed to address the unique challenges and objectives of our client partners. As part of the Webhelp Group we can provide enhanced multichannel services and international capabilities to our customers.
Our roots are deep in voice communications; providing outsourced customer service, sales and receivables services. We've built on this background to become a robust multichannel customer experience provider. Our agile structure is designed to provide the right solution, at the right time through skilled and specialist teams:
• Solutions Design
• Data, Insight & Intelligence
• Voice Sales, Billing, Care, Collection and Receivables
• Multichannel Sales, Billing, Care, Collection and Receivables (Digital, Mobile and Social)
People focused. Insight led. Performance driven.
multichannel, voice, non-voice, customer experience, customer excellence, customer contact, contact centre, call centre, digital, social media, web chat, help-desk, sales, receivables, inbound, outbound, collections, outsourcing, customer management, telecommunications – less